A legal disclaimer

Cancellation & Rescheduling Policy

Last Updated: March 13, 2026

At Sun Detail, we reserve dedicated time for every appointment. Because our services are mobile and scheduled in advance, cancellations or last-minute changes impact our technicians, travel time, and other customers waiting for availability.

The following policy helps us keep scheduling fair and efficient for everyone.

1. 24-Hour Cancellation Notice

We ask that customers provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.

This allows us enough time to adjust technician schedules and offer the appointment slot to another client.

Cancellations made more than 24 hours before the scheduled appointment will not be subject to any fees.

2. Late Cancellations

Appointments canceled within 24 hours of the scheduled service time may be subject to a late cancellation fee of up to $50, depending on the service booked.

Late cancellations significantly impact our schedule because technicians may already be en route or have reserved time specifically for that service.

3. Same-Day Cancellations

If an appointment is canceled on the same day as the scheduled service, a cancellation fee may be charged to cover lost time and travel.

This fee helps offset the technician’s reserved time and transportation costs.

4. No-Show Appointments

If our technician arrives at the scheduled location and the vehicle or customer is unavailable for service, the appointment will be considered a no-show.

No-show appointments may result in:

• A $75 no-show fee, or

• Forfeiture of any deposit paid at booking

Customers who repeatedly miss appointments may be required to pay deposits for future bookings.

5. Rescheduling

We are happy to reschedule appointments when possible.

Rescheduling requests made more than 24 hours before the appointment will not incur any fees.

Requests made within 24 hours of the appointment may be treated as a cancellation and subject to the same late cancellation policy.

6. Weather-Related Changes

Because Sun Detail operates as a mobile detailing service, weather conditions can sometimes affect service quality.

If severe weather prevents us from completing your appointment safely or properly, we will contact you to reschedule at no additional cost.

Weather-related reschedules initiated by Sun Detail will never incur cancellation fees.

7. Vehicle Readiness

To ensure service can begin on time, please make sure that:

• The vehicle is present and accessible at the scheduled location

• Personal belongings are removed when possible

• The technician has space to safely work around the vehicle

If the technician cannot begin work due to vehicle access or readiness issues, the appointment may be considered a late cancellation or no-show.

8. Deposits

Some services, larger vehicles, or specialty details may require a deposit to secure the appointment.

Deposits may be:

• Applied toward the final service cost

• Non-refundable if the appointment is canceled within 24 hours or missed without notice

9. Fleet & Commercial Accounts

Fleet clients or recurring service accounts may operate under separate service agreements or scheduling terms depending on the volume and service schedule.

Please refer to your fleet service agreement for specific cancellation terms.

10. Our Commitment

We understand that plans change, and we always aim to be reasonable and flexible whenever possible.

Our cancellation policy simply ensures that our technicians’ time is respected and that we can continue delivering reliable service to all of our customers.

Sun Detail
Phoenix, Arizona
Mobile Auto Detailing
Book. Clean. Repeat.