Service Agreement 

By booking service with Sun Detail, you acknowledge that you have read and agree to the following terms and conditions. These terms are part of the service agreement between you and Sun Detail for mobile detailing services.

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1. Customer Acknowledgment

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By scheduling service with Sun Detail, the customer agrees to the terms outlined on this page. These terms help us provide a smooth, professional, and consistent detailing experience for every client.

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2. Estimates & Final Pricing

All pricing provided online, by phone, text, email, or social media is an estimate based on the information provided at the time of booking.

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Final pricing may be adjusted on-site based on:

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• Vehicle size
   

• Vehicle condition
   

• Excessive dirt, pet hair, sand, stains, or buildup
   

• Time required to complete the service
   

Add-ons requested at the appointment

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If the actual condition of the vehicle requires additional time or labor beyond the original quote, Sun Detail will discuss updated pricing with the customer before moving forward.

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3. Scope of Service

Sun Detail provides mobile auto detailing services, including interior, exterior, and full detail packages, as well as select add-on services.

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Service results may vary depending on the vehicle’s age, condition, material wear, existing damage, and level of contamination. While we aim for a high standard on every vehicle, no detail guarantees complete restoration unless specifically agreed upon in writing.

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4. Vehicle Condition

Customers are expected to accurately describe the condition of the vehicle when booking.

Vehicles in extreme condition may require:

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• Additional time
   

• Additional charges
   

• A second appointment
   

• A reduced scope of work if the customer chooses not to approve added services
   

Examples of extreme condition may include excessive mud, pet hair, mold, heavy staining, biohazards, excessive trash, or long-term neglect.

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5. Services Not Included

Unless specifically included in the booked package or approved as an add-on, Sun Detail does not include:

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• Removal of seats or major vehicle components
   

• Biohazard or bodily fluid cleanup
   

• Mold remediation
   

• Deep stain extraction guarantees
   

• Headliner stain removal beyond light treatment
   

• Engine bay cleaning
   

• Undercarriage cleaning
   

• Spare tire compartments
   

• Glove box or center console contents organization
   

• Repair of scratches, paint chips, tears, burns, or damaged interior/exterior surfaces
   

6. Customer Preparation

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Before your appointment, please:

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• Remove personal belongings from the vehicle
   

• Remove valuables, firearms, and sensitive items
   

• Ensure the vehicle is accessible at the scheduled time
   

• Provide access to keys if needed for repositioning
   

• Secure pets and children away from the work area
   

Sun Detail is not responsible for personal items left inside the vehicle.

Any loose items found during the detail may be gathered and placed in a bag or left inside the vehicle.

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7. Access, Safety & Working Conditions

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The customer agrees to provide a safe and workable environment for service.

Sun Detail reserves the right to refuse or reschedule service if:

• The location is unsafe
   

• There is not enough room to work
   

• Weather conditions prevent safe service completion
   

• The vehicle poses a health or safety concern
   

• Utilities or access needed for the service are not available, if required
   

8. Mobile Service Area

Sun Detail serves Phoenix and surrounding areas. Travel outside the standard service area may be subject to:

• A travel fee
   

• Minimum service requirements
   

• Grouped scheduling availability
   

If a booking is made outside our normal service range, Sun Detail reserves the right to adjust pricing or reschedule accordingly.

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9. Appointment Timing

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Appointment times are scheduled as arrival windows and may shift slightly due to traffic, weather, prior jobs, or service duration.

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Sun Detail will communicate delays as soon as possible when needed.

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Service times listed on the website or discussed during booking are estimates and may vary depending on vehicle condition.

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10. Payment Terms

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Payment is due in full upon completion of service unless otherwise agreed in writing.

Accepted payment methods may include:

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• Credit or debit card
   

• Zelle
   

• Cash
   

• Other approved digital payment methods
   

Any invoice not paid on the day of service may be subject to a late fee. Sun Detail reserves the right to charge the card on file for completed services if payment is not otherwise received.

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11. Deposits

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Some services may require a deposit to secure the appointment. Deposits, when collected, may be non-refundable if the customer cancels without proper notice or fails to appear for the scheduled appointment.

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12. Cancellation & Rescheduling

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We ask that customers provide at least 24 hours’ notice for cancellations or rescheduling.

Sun Detail reserves the right to charge a cancellation or no-show fee if:

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• The customer cancels last-minute
   

• The vehicle is unavailable at the appointment time
   

• The technician arrives and cannot perform the service due to customer-related issues
   

Weather-related reschedules initiated by Sun Detail will not be subject to fees.

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13. Satisfaction Policy

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If you are dissatisfied with your service, please notify Sun Detail within 24 to 48 hours of the completed appointment.

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We will make a reasonable effort to address any service-related concerns, which may include:

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• A touch-up appointment
   

• A partial re-clean of the affected area
   

• Another reasonable solution at our discretion
   

Satisfaction concerns must be reported promptly, and the vehicle must not have been significantly driven or re-soiled before inspection.

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14. Existing Damage

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Sun Detail is not responsible for pre-existing issues including but not limited to:

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• Scratches
   

• Swirl marks
   

• Faded paint
   

• Loose trim
   

• Worn upholstery
   

• Cracked leather
   

• Broken buttons, clips, or plastics
   

• Electrical or mechanical issues
   

• Damage caused by aftermarket tint, wraps, or fragile surfaces
   

Cleaning may reveal pre-existing defects that were previously hidden by dirt or buildup.

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15. Delicate Surfaces

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Some vehicles have delicate interiors, aftermarket modifications, aged materials, or previously damaged surfaces that may not respond well to normal detailing processes.

By booking service, the customer acknowledges that certain stains, odors, defects, and worn materials may not be fully correctable.

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16. Memberships / Maintenance Plans

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If Sun Detail offers recurring maintenance plans, including the Sun*shine Plan, discounted pricing is based on the customer maintaining the agreed service frequency.

If a recurring plan is canceled early, Sun Detail reserves the right to charge the difference between discounted membership pricing and standard one-time service pricing for completed appointments, if stated at signup.

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17. Coupons, Discounts & Promotions

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All discounts, promo codes, or special offers must be applied at the time of booking.

Only one offer may be used per appointment unless otherwise stated. Promotions cannot be combined unless explicitly allowed.

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Sun Detail reserves the right to modify or cancel promotions at any time.

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18. Text Messages & Communication

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By providing your phone number, you agree that Sun Detail may contact you by call or text regarding:

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• Appointment confirmations
   

• Arrival updates
   

• Service follow-up
   

• Promotions or special offers, where permitted
   

Message and data rates may apply depending on your carrier. You may opt out of promotional text messages at any time by replying STOP.

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19. Limitation of Liability

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Sun Detail’s liability for any claim arising out of services provided shall be limited to the amount paid by the customer for the specific service in question.

Under no circumstances shall Sun Detail be liable for:

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• Indirect damages
   

• Incidental damages
   

• Consequential damages
   

• Loss of use
   

• Loss of income
   

• Loss of business opportunity
   

Any remedy offered by Sun Detail will be at our sole discretion and may include a re-service, partial refund, or other reasonable resolution.

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20. Right to Refuse Service

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Sun Detail reserves the right to refuse or discontinue service at any time for reasons including but not limited to:

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• Unsafe working conditions
   

• Inappropriate behavior
   

• Hazardous vehicle condition
   

• Misrepresentation of vehicle condition
   

• Inaccessibility of vehicle
   

• Nonpayment or history of nonpayment
   

21. Governing Law

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These terms shall be governed by the laws of the State of Arizona. Any disputes arising from services provided by Sun Detail shall be resolved in the appropriate courts located in Arizona.

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22. Contact Information

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Sun Detail
Phoenix, Arizona
sundetailingaz@gmail.com
www.sundetailaz.com

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We use professional detailing methods and spotless water where available to help reduce water spotting and deliver a cleaner finish. Final results may still vary based on weather, surface condition, and environment.

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Fleet Services Section

Fleet accounts may be subject to separate service agreements, volume pricing, service schedules, and billing terms.

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Photo / Video Consent
Sun Detail may photograph vehicles before and after service for quality control and marketing purposes unless the customer requests otherwise in writing.